Enduring Courage Tiger Tooth Dzi Bead

Where We Ship From

Your order ships directly from one of our workshops in Nepal, India or China. If your order contains items from different locations, it may arrive in separate packages.

United States Import Taxes & Customs Duties

We pay all import duties, tariffs and customs clearance fees before your parcel reaches you. The price at checkout is the final price, and nothing is owed to the carrier at delivery.

What we cover on US orders:

• Import duties and tariffs
• Customs clearance and brokerage fees
• Any carrier disbursement or advancement fees

If a carrier ever asks you to pay a customs charge on one of our parcels, do not pay it. Contact us with the notice and we will resolve it directly with the carrier.

Processing Times

Our processing time takes roughly 3-5 business days. From the moment you place your order, we will require 3-5 business days to prepare your package for delivery.

Shipping Times

Express delivery take 5-8 business days, plus 3-5 days processing.

Tracking Numbers

Once your order is shipped, we will provide you with a tracking number and tracking website so that you can monitor your package's journey to you.

Certificate of Authenticity

Please note that our jade and mammoth tusk products come with certificates of authenticity. Due to this, we may require up to 4-6 business days to produce these certificate.

Jewelry & Mala Pouch

Keep your cherished pieces safe with this elegant jewelry pouch. Perfect for storing or traveling, it offers both protection and style for your treasures.

You'll receive one jewelry pouch for each piece of jewelry you purchase.

Tibetan Mala Pouch

Safeguard your sacred mala in this gentle embrace. A pouch woven with care, it cradles your beads like a quiet sanctuary. It offers protection and peace wherever your journey leads.

You'll receive one Tibetan mala pouch for each Tibetan mala that you purchase.

Non-EU Return Policy

We know the importance of a hands on experience, so we offer a 14 day money back guaranteed return policy beginning from the day you receive the delivery.

If you find your purchase simply isn't working out for you, just send us an email at info@mantrapiece.com or contact us through our contact page and we will be in touch shortly.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to Exercise Your Right of Withdrawal

To exercise this right, you must notify us before the 14-day withdrawal period expires by contacting us at info@mantrapiece.com. Please include your order number and a clear statement that you wish to withdraw from your purchase.

Return Process

Once you have notified us, you must return the item(s) to us without undue delay and no later than 14 days after informing us of your decision to withdraw. Return shipping costs are your responsibility. Items must be returned in their original condition.

Refunds

We will process your refund within 14 days of receiving the returned item(s). Refunds will be issued to your original payment method.

Refund Exceptions

Please note that the right of withdrawal does not apply to items that are made to order, personalized, or custom-crafted to your specifications.

Each of our mammoth ivory and nephrite jade products comes with a certificate of authenticity. We inspect every piece to ensure the highest quality.